Shipping and returns
HOW MUCH DO I PAY FOR SHIPPING?
Belgium: 8 €
Other European Union countries: 18 €
Rest of the World : please contact us to know our shipping conditions
WHEN WILL MY ORDER SHIP?
We usually ship orders within 48 hrs of payment from Monday to Friday. At the very most it can take up to 4 business days.
WHAT IS YOUR RETURN POLICY?
We accept returns within 14 days of purchase. Please ensure that the items still have all original tags and labels attached to them and that they are unworn, unwashed and undamaged.
If you have any questions concerning your purchase, returns then please contact us at firstname.lastname@example.org
First of all inform us of your wish to return your product by email : email@example.com. We will send you a return form.
Then send your return to the following address:
25 rue des Chartreux
WILL YOU REIMBURSE MY SHIPPING COSTS?
We’ll reimburse your shipping costs only if you’ve received the wrong item(s). In all other cases shipping will be at your expense. We recommend insuring your return package (or obtaining a tracking number of some sort). Please note that returns are out of our control until they’ve arrived at our warehouse.
CAN I RETURN MY ORDER VIA YOUR STORE?
We don’t accept returns in-store.
HOW LONG DOES IT TAKE FOR A REFUND TO GO THROUGH?
We will process your return as soon as we receive it, please allow 3–10 days for your bank account to update.